Subprocessors: Refactor Labs Pty Ltd

Last updated: 12 Jul 2026

This page lists the third-party service providers ("subprocessors") Refactor Labs Pty Ltd (ABN 59 700 054 600, "Refactor Labs") uses to provide our products and services (currently Vantoro), and where each processes data. It is referenced by, and forms part of, our Privacy Policy and each product's Data Processing Agreement.

We'll update this page when subprocessors change. Under the relevant product's Data Processing Agreement, Customer will be given reasonable advance notice of new subprocessors; Customer's remedy if it objects to a new subprocessor is to terminate the Service.

Subprocessors used to provide our products (process Customer Data)

Subprocessor	Function	Location
Amazon Web Services (AWS)	App hosting, website hosting, Customer Data storage	Australia by default; other regions only where a required service isn't available in Australia
Clerk	Authentication	United States
Stripe (Managed Payments)	Payment processing (Merchant of Record: Stripe is the legal seller for billing purposes and handles global sales tax/VAT/GST compliance)	United States
Resend	Transactional email delivery	United States
PostHog	Product/website analytics (cookieless mode; no personal identifiers collected)	United States
BetterStack	Error/crash reporting	United States

Other providers (incidental, not part of the core product pipeline)

Provider	Function	Location
Google Workspace	Internal business communications (e.g. our support@refactor.gg inbox). May occasionally involve Customer Data if a customer shares it with us directly, e.g. as part of a support request.	United States

Notes

"Location" reflects where each provider stores or processes data as of the date above; it may include failover/backup locations not listed individually.
For the current maximum data retention period for Customer Data, see the relevant product's Terms of Use.
Questions about this list can be sent to support@refactor.gg.